in Networking and WiFi Sunday; No Virgin Media Wall socket . But. My Virgin Media App. The steps that the Virgin Media engineer needs to do to achieve this are: take the Master socket off the wall and remove the old telephone line cable connected to the back plate (remove the old incoming ‘BT’ type (old virgin media) line) – this is not being used any longer. Got my VM hub sent today, self installation kit however I don’t a VM socket but do have exterior box outside but only leads to Comcast box stating tv… any ideas or suggestions before ringing the installation teamSolved Remove Un Phone Line Just Cut It Virgin Media Community 4936267. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. Call them up and mention it to them otherwise they more than likely won’t say anything about it. Options. Sometimes there is no wall box, just a trailing cable. Virgin Media Wall Socket Connector Wrong Kind in QuickStart, set up. yesterday Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Ordered VM broadband and was recommended by the website to select the self quick install option. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. Network Trial. Virgin Media; My Virgin Media; Shop; Help;. Forum; Apps. They can screw into the Hub but more likely will just connect by Pushing in If you cant sort it with help on here. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. Call the Pre-installation and delivery team on 0800 052 1734. Sorry to hear you have been having issues with your self-installation. Virgin Phone Switchover. - 5412501. I’ve received self-installation kit today. I need to plug my hub into the wall socket. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Call the pre-installation and delivery team on 0800 052 1734. . Security matters. I am so sorry to hear that you seem to be missing a wall socket in the home. I have just recently signed up with virgin media previously having sky but have no wall socket I think I need to book a engineer visit but don’t no how. a week ago. So I’ve just coming from talk talk where all I needed was power and the telephone and broadband was in 1 line Simple. Home Phone. SpeedThe unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. com) that outlines the steps for Quickstart installation, including pictures of the sockets needed! We are open over the weekend for you to call by phone!Quick start install, existing wall socket not used for few years, hub 3. . However, we couldn’t locate the wall socket in our place. Getting Connected with Virgin Media is easy when you have a wall socket. Thing is, I've been to the house, Virgin haven't, and I am 99. 3K subscribers in the VirginMedia community. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. Try the SAT1 output & if that doesn't work you would need a manned install. I can only find the TV socket. This means you'd have to change your install to a manned one instead. May I know which one I can connect. Virgin Mobile. Most QuickStart kits have just 6 cables, connectors and powerlines to. Please remember, there’s always a £35 activation fee for our services. We have tried plugging it into the only box we found it would fit but no luck. It feels like I need to just obtain a connector to enable the two to fit. Tried looking but can't see a way to book an engineer for this? Thanks Re: No wall socket. Browse Virgin Media Virgin Media Community. QuickStart self-serve installs are offered where there's previously been VM service, and so there's an assumption the co-ax connections are already inplace. Solved No Virgin Media Wall Socket At Installation Community 4832746. Hi I have the same problem. . 0 Kudos. Agree with @nodrogd but with the very limited hight of the socket, something like this LAP 1-Gang Coaxial TV Socket White - Screwfix would suffice. I have also checked outside and there is no box either on my property or on my boundary wall. We only have a standard ethernet cable in the wall - no sign of a socket for the round isolator cable that is mentioned in the setup guide. Solved: Hi guys and gals. Virgin Media;. We have a virgin media wall socket with an ethernet port in the wall but no round cable. My Virgin Media App. Account - Mobile. Browse Virgin Media Virgin Media Community. If you're happy with this and for the charge we can make the arrangements for you 🙂. Installation appointment text. . You can also check for a loose cable as not all properties have a socket. - 5390715. #2. Just remove the TV parts from the cover to leave a blank hole and thread the co-ax through the hole. The hub got delivered on time as promised. First picture is telephone socket which is now not used. in Email 10 hours agoHi Virgin Media Team, Hope you are well. Outside work before installation in QuickStart, set up and connections yesterday; Book engineer for installation in QuickStart, set up and connections yesterday; Fitting a new Virgin media wall socket in QuickStart, set up and connections yesterday; No wall socket ? in QuickStart, set up and connections Tuesday; Engineer visit in. Account - Cable. My Virgin Media App. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. indd 3 09/03/2016 12:48to your Virgin Media socket. I have signed up as a new user for Virgin Fibre. Hi, I have raised the relocation request to the new property for my VM fibre and TV VM is taking time as there is sim line work that has to be completed on the area before they install at my property as my property is getting renovated wanted to get the socket installed which supports this. Cihank617. I am hoping a membe. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Virgin Media Quickstart set up. I tried both the wires, it didn’t set up the WiFi. We would like to show you a description here but the site won’t allow us. Hi, I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Installing and configuring your kitQuickStart, set up and connections. The cable could be hidden within, or behind, furniture. No wall socket to connect. Account - Mobile. We can see that you've spoke to the team and got a technician visit booked in. Plug into the Hub. My father was previously paying around £35-40 for 1gbps with internet, now paying £75 for 1gbps, netflix, cinema, sports & telephone, he asked me to find something better in the next 10 days due to the cooling period. Options. These are usually provisioned from an equipment cupboard outside the flats. 1. . Networking and WiFi. The cable could be hidden within, or behind, furniture. I have taken a look on our side and it looks as though you have spoken with the team regarding this. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. SpeedQuickStart, set up and connections. The cable on the right looks like is for a Freeview TV antenna. on 18-05-2022 19:55. Take the red-banded end of the 3m isolator cable and push it firmly into the Virgin Media socket on your wall. Plug into the Virgin Media wall socket. Previous tenants had painted over our VM wall socket, which has a wire fixed into it and is clipped along the skirting board to behind where our tv is. 0 Kudos. Sorry to hear you need some additional support with your installation due to missing some sockets required. Networking and WiFi. I'm a Very Insightful Person, I'm here to share knowledge. Welcome on board! Sorry to see you're missing the isolator plate (big white VM socket) for your services to be installed. Plug the cables into the Hub. Some new sockets may look like one of the below. Select the correct HDMI input for your box. Any idea what next? TY. Networking and WiFi. I received the self install pack but can't install it we need an engineer visit. The cable could be hidden within, or behind, furniture. Installation guide 15 mins 3 Install Virgin TV 360 Mini box 5 mins 4 Install Virgin TV Go app 10 mins 2 Uninstall TiVo box 1. Sign in . No Virgin Media wall socket in my apartment in QuickStart, set up and connections 7 hours ago;New to the UK and just moved into our first home here. Intelligent WiFi Pod Trial. Tudor. If I. Networking and WiFi. I'm a new customer with Virgin (M125 Fibre) so I don't have a Virgin splitter. Hey I received my quick installation kit from VM a few weeks back but only now getting round to installing I have gone to set up but dont seem to have a VM wall socket for the cable to go in Picture attached of what I do have Is there an adaptor or anything I can purchase or do I need to contact and. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. on 06-03-2023 09:36. Virgin Mobile. Could anyone please help to book an appointment for an engineer to setup the Virgin Media wall socket? Thank you Sourav In some homes the VM service arrived on a loose cable, not via VM wall socket Have a look on the outside wall of the house to see if there a Virgin Media box, it may give a clue as to where the cable enters. Re: No Virgin Media wall socket internally. I was trying to book an engineer but I didn’t get anywhere. I have received my quick start-up kit. My Virgin Media App. Up to speed. I chose to do self installation, but on installing realised i dont have a wall socket to plug it in to. However the wall socket doesn’t have the correct connection for the cable with the hub. If its too loose to push on its safe to use a screwdriver to take the housing off to connect then put the housing back on. My previous sky microfilter attached here. D01 C9W8. Tudor. These are the two boxes I can find in the house. We have the quickstart pack but sadly cannot get broadband set up and working. Hi PicklesPower, Welcome to the Community and thank you for posting. We can assist further publicly for now with your Wi-Fi issues. QuickStart, set up and connections. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. What I was looking for is a white faceplate, taller than it is wide, on an exterior wall, with a threaded coaxial connection pointing towards the ground parallel to the wall - is that still what they would install?We would like to show you a description here but the site won’t allow us. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall. New to the UK and just moved into our first home here. Virgin Phone Switchover. . Don't understand why I would qualify for Quick Start if the property didn't have the right connections?Quick tips on prepping for Virgin Media technician's visit. Options. Hello. QuickStart, set up and connectionsHello VLNeedham. We would like to show you a description here but the site won’t allow us. SpeedI had bought a VM broadband and used self installation but saw that my VM socket was not round. Got my virgin media self install kit but I don't have a virgin socket. screw the master socket back to the wall. We have a virgin media wall socket with an ethernet port in the. 9% confident there is no Virgin Media socket installed. 2) plug new provided cable into hub. Hi there. Manage Your Account. The cable could be hidden within, or behind, furniture. Stay safe online. Manage Your Account. I can’t find any trailing cable at all. QuickStart, set up and connections. Options. 5. Choose the best spot for your wifi hub. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. com email address to different Virgin account. If you are in a standalone property (not communal flats/apartments) there should be a brown or grey box on the front wall. Get more from your Virgin Media setup. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. Account - Cable. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. 77K views 4 years ago. Security matters. SpeedBroadband wall socket. cable from wall. Networking and WiFi. Networking and WiFi. When I was going to self-install it, I didn't find any wall socket. I have checked outside and there is a brown box shared with the neighbour. 3) other end of this cable, connect the female to. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 3 weeks ago. But I have no Virgin Media Wall socket in my - 5339557. Everything you need is posted to you. I highly doubt my landlord will allow a virgin coax input to be installed. Try tracing the cables back to the house from the brown box outside. Virgin Media. Stay safe online. Kiki97. The first thing is to start making alternative arrangements for your internet connectivity. I think it’s something like £5-£8 per day that your services aren’t on. The internal wall boxes are mostly oblong. Hey peoples Just ordered the self installation for the 1gb internet as said was good to go on the website when ordering. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. How can I book a technician in QuickStart, set up and connections a week ago; Wall Socket Installation in QuickStart, set up and connections 3 weeks agoHi all. Push the white cable with the black label into the Hub. The technician visited a. There are 10 types of people: those. Finally, they'll complete the setup to make sure it's all working. 32K. The internal wall boxes are mostly oblong. Self-install: We can deliver your QuickStart kit to any UK home address or your chosen Click & Collect point for no extra cost. I have only got one rectangular shaped white socket (Shown as below) but it seems old. 0 Kudos Reply. Browse Virgin Media Virgin Media Community. The wall socket has a thick plug bit. I have signed up as a new user for Virgin Fibre. on 31-12-2021 10:47. Previous tenants had painted over our VM wall socket, which has a wire fixed into it and is clipped along the skirting board to behind where our tv is. Security matters. I'm a Very Insightful Person, I'm here to share knowledge, I don't. It should work ok. Welcome to our Community Help Forum 🙂. Re: My Flat doesn’t have wall socket. Hi, I have the same problem with there being no Virgin Media wall socket in the house that I have moved to on 15 July. I've received the self installation kit with a hub3, going through the installation process, and I'm asked to take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on the wall. SpeedMy Virgin Media App. I’ve tried calling but the people I’m connected to keep hanging up. Hi, I recently moved to this house and placed an order for VM broadband which I received today. We're here to help. Get the Hub ready by connecting the wires. Well I can't seem to find anything like that and the closest thing I can find is a Telewest broadband box at the front of the house. But I have no Virgin Media Wall socket in my - 5383603. Thing is, I've been to the house, Virgin haven't, and I am 99. My question relates to the fact that there are 2 Wall Sockets in the property - one on the ground floor and one upstairs. Chatter and natter. Otherwise you will need a maned install and call pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and. Please support me in this regard. Thanks for the reply. I have received my quick start-up kit. Posted in QuickStart, set up and connections. There is a handy guide here 👉 Virgin-TV-V6-QuickStart-Guide-for-New-Customers. There’s a BT open reach box so I’m guessing the previous occupier was with them and not VM. Browse Virgin Media Virgin Media Community. Also having this issue and trying to get through to them on the phone. Explain what needs to be done and book an engineer visit. Just moved in to new (rental) flat. Thanks! Regards, Bilal Here are some answers to help you get connected: Request a wall socket installation: As mentioned earlier, you can contact Virgin Media customer service and request an engineer install a wall socket. Further exclusions & legal stuff apply. But I have no Virgin Media Wall socket in my house. There is one Ethernet connection point and socket with a circle on the wall. If you're happy with this and for the charge we can make the arrangements for you 🙂. Account - Cable. Manage Your Account. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. This seems to be the only way that i can speak to someone about the issue. How can I book a technician in QuickStart, set up and connections a week ago; Wall Socket Installation in QuickStart, set up and connections 3 weeks agoHi all. Hi, I used to have Virgin Media Broadband couple of years ago but have now rejoined and I have 1 of those self installs but struggling with the wall socket. A couple of past ex. I’m having the exact same problem. i opted for the self install, however on inspection we don’t have the wall socket to plug the broadband into. on 27-01-2023 17:22. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. Alessandro Volta. Take the end of the isolator cable with the black band and push it firmly onto the socket of your new Hub. I need to arrange for an engineer to fit a wall socket as I have just moved into this house and received a quick start kit today, unaware I needed a wall socket. All the wall. 05-12-2022 17:10 - edited 05-12-2022 17:10. Stay safe online. There’s a BT open reach box so I’m guessing the previous occupier was with them and not VM. Tudor. Been trying to call VM to book an engineer to visit and help set up cabling, etc but. Just had self installation delivered, have no wall socket just two cables from the wall. Virgin Phone Switchover. We would like to show you a description here but the site won’t allow us. 4 weeks ago. However, there is no Virgin Media Wall socket in my house. - 5250024Stream from Virgin Media. We have a virgin media wall socket with an ethernet port in the wall but no round cable. How To Connect Old Bt Master New Virgin Nte5 Avforums. Switched On Families. I was told when purchasing the broadband package that fibre was available here. . Have you tried calling the pre-installs team on 0800 052 1734? I don't work for Virgin Media. All the wall sockets I can see are for BT. Switched On Families. Options. Phone. Call the Pre-installation and delivery team on 0800 052 1734 or 0345 454 1111 and book a Tech install. Second picture, bottom left, silver box (the isolator) is where you connect your hub Remove the cable that does not come through the wall and attach here. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. Connect the Hub’s power cable with the blue tab. Hi I'm expecting my kit tomorrow but can't see a wall socket only a phone line box. Account - Mobile. Call the Pre-installation and delivery team on 0800 052 1734. you take control of your Virgin Media life. This is something we can certainly get changed over to a manned install for you but in order to do that I will need to confirm some information with you to pass security. Back a step. I did ask for a technician to visit on not finding the wall socket, which was also arranged promptly for 17 July. Community Natter. Hello, my isolator cable does not fit into the virgin media wall socket. 0 Kudos Reply. 1. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The installation should take around an hour. Security matters. . Browse Virgin Media Virgin Media Community. Re: No Virgin Media wall socket on 19-10-2022 08:24 Hey Juanr, thank you for reaching out and a warm welcome to the community I am sorry to see you haven't got a wall socket install. SpeedCheck out the do's and don'ts, in our Community FAQs. Just had self installation delivered, have no wall socket just two cables from the wall. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Need some help with the installation. I've tried looking but can't see a way to book an engineer for this? Thank you. We have tried plugging it into the only box we found it would fit but no luck. Virgin Media; My Virgin Media;. 2 Install your Broadband Install your Broadband Connect the end of the isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. An engineer came out yesterday and we eventually found it randomly part the way down the stairs. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). We have the quickstart pack but sadly cannot get broadband set up and working. Dave. I don't work for Virgin Media. 1 Mar 2016. When you see the ‘starting up’ screen, you can pull the tab out of the remote. Go to solution. The wall box may be branded with the logos of an old cable TV company (not VM). Manage Your Account. . The wireless option only applies for everything that is internet-based, which is all your minibox recording and online/OnDemand services. No Virgin wall socket sophiep0989. Sorry to hear you haven't been able to find the internal connection needed for your quick start kit. Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is. Package arrive today and realized I don't have a VM wall socket to. Switched On Families. connector cable from the wall socket, as we’ll be re-using that later. They'll then install a fibre socket inside. Hi, Want to share my experience so far getting connected to VM. If, for some reason, you think you need a tech visit because you have no connection point, call the pre-installation and delivery team on 0800 052 1734No wall socket but wire from underneath floorboards in QuickStart, set up and connections yesterday; Wall Socket Issue in QuickStart, set up and connections Wednesday; No Splitter received with self-install setup kit in QuickStart, set up and connections Tuesday; No wall socket in QuickStart, set up and connections TuesdayQuickStart, set up and connections. Im trying to work out what connector is on the coax used to connect the hub 5 to the virgin media wall outlet. But I have no Virgin Media Wall socket in my house. Mobile Your Account. Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. Thanks If the box is square it’s not an Ethernet LAN outlet it’s a UK phone socket. Tudor. Virgin Fibre Areas only. Very. Hi Virgin Media Team, Hope you are well. yesterday Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. The Openreach socket is entirely irrelevant in any case. Stay safe online. 3K subscribers in the VirginMedia community. Just. Community Natter. . Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set up broadband package for my flat. 2 as the wire is already in. If you in a property that's recently been added to Virgin Media's network we have another video th. 665 subscribers. Plug the cables into the Hub. 150 from a. Options. Different kind of wall socket? Some older sockets may have NTL or Telewest written on them. Thing is, I've been to the house, Virgin haven't, and I am 99. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. But I don't think I have any Virgin Media Wall sockets in my house. . Virgin cables must only be provided by isolated sockets provided by Virgin Media. Networking and WiFi. QuickStart, set up and connections. There must have been a previous installation or you would not have been offered a self install.